Question 1

How are the recipes designed?

Accepted Answer

Our recipes are designed with the ratios of the BARF model, and are balanced under the 2019 AAFCO recommendations. In addition, they are part of our animal feed formulation software designed by nutritional researcher Steve Brown, recognized for his two See Spot Live Longer and Unlocking the Canine Ancestral Diet publications.   Depending on the proteins in each recipe, the appropriate supplements and supplements are recommended for each individual.

Question 2

What are your certifications?

Accepted Answer

At Back to Raw we have 3 certifications: Canine Nutrition and Advanced Canine Nutrition by the Companion Animal Science Institute and Specialist in Raw Food Nutrition for Dogs by Dogs Naturally University.

Question 3

Do you offer orientation in canine nutrition?

Accepted Answer

Not at the moment, orientation and consultation is an exclusive service for clients under the subscription.

Question 4

How does the food preparation service work?

Accepted Answer

Our food preparation service works as a subscription model because once we schedule the first preparation, we commit to having the food ready every 2 or 4 weeks indefinitely. Customers within the subscription are guaranteed their place in the preparation calendar, without the need to create future orders or schedule deliveries. If you wish to obtain the service only on request, it is necessary to notify us at least two days in advance of the delivery date and this is subject to the availability of the preparation calendar.

Question 5

Is there a cost to start the subscription?

Accepted Answer

No.

Question 6

Is there a charge to cancel or change the subscription?

Accepted Answer

Subscription can be postponed or canceled 3 days in advance at no cost. Otherwise, there will only be a 50% charge.

Question 7

How are payments made?

Accepted Answer

Payments are in cash, bank transfer (recommended for debit cards), and Stripe for foreign or credit cards.

Question 8

How can I start a quote?

Accepted Answer

Very easy, send your pet's data through our web page.

Question 9

What is included in the quote?

Accepted Answer

The total of the quote depends on the age, weight and level of activity of each pet and what it includes is the purchase of the food, which is given at list price, the service of preparation of the 28 meals and their personal monitoring.

Question 10

What information about my pet is needed to start a quote?

Accepted Answer

Age, weight, activity level, race or complexion and mention any dietary restrictions such as allergies, pregnancy or lactation status.

Question 11

Is it necessary to consult with my veterinarian?

Accepted Answer

If your pet is in an ideal state of health it is optional, although it is always advisable to keep your veterinarian informed of any dietary changes. If your pet suffers from allergies or any illness that requires a special diet, it is necessary to follow the recommendations of your veterinarian.    When starting a raw diet it is HIGHLY recommended that your pet's veterinarian be in agreement and informed about natural diets to avoid any confusion and obtain more accurate diagnoses.

Question 12

How can I schedule a delivery?

Accepted Answer

The first step is to send a quote with the data of your pet and depending on the availability in our calendar, the preparation and delivery day is scheduled.

Question 13

What are the delivery times?

Accepted Answer

Deliveries are scheduled from Tuesday to Friday from 12am to 7:30pm and Saturdays from 10am to 4:30pm. It is recommended to schedule the delivery date on a day and time of the week where availability is constant to avoid delays or non-compliance.

Question 14

How long in advance should I schedule my next delivery?

Accepted Answer

There is no need to schedule future orders, once the first delivery is made we will plan to have your pet's food ready every 2 or 4 weeks.    If you want to postpone or cancel it is only necessary to contact us 4 days in advance.

Question 15

Do you make returns?

Accepted Answer

No. At the moment we do not accept returns once the food has been delivered. But in case of allergic reactions, intolerance or lack of interest in food, an exchange can be made as long as you have the remaining packages.

Question 16

Do you ship  ?

Accepted Answer

Shipments of our products are made only to the cities of Mexicali, Ensenada, and Tecate. Food preparation service is also available in Ensenada and San Diego.

Question 17

Is the food kept frozen or in the refrigerator?

Accepted Answer

Food should be kept frozen at all times. It is only recommended to have a maximum of 2 packages in the refrigerator.

Question 18

Can I cook the food?

Accepted Answer

The food can be cooked in case your pet does not show interest for a short period of time or suffers from some indigestion, but ideally the food should be given raw so that it does not lose properties when it is heated.

Question 19

Are the packages per week or individual?

Accepted Answer

The packages come with the individual portion for daily consumption.

Question 20

What happens if my pet eats 2 or 3 times a day ?

Accepted Answer

If your pet is a puppy or is used to eating more than once a day, it's just a matter of dividing the portion and keeping it in the refrigerator until the next meal.

Question 21

When is it advisable to take the bag out of the freezer before feeding my pet?

Accepted Answer

The time needed to thaw food depends on the temperature where it is served and the size of the portion. Large portions over 600 grams may take up to a couple of hours to thaw at room temperature. Portions of less than 600 grams can be ready within an hour. In winter time it takes longer compared to summer where it is important to consider the temperature at home to prevent the food from spoiling. As soon as the food is semi-frozen, it can be served on your plate.

Question 22

What is considered accessories?

Accepted Answer

The term "complement" is used to refer to those ingredients that provide essential nutrients to our pets' food. Supplements offer variety in flavor and texture and should ideally be selected based on their nutritional value. There are essential nutrients that are lacking in a diet based on meat, bone or organs and more attention must be paid to them to avoid any deficiency. These include alpha-linolenic acid (ALA), the omega-3s EPA and DHA, essential minerals such as iodine, manganese, zinc, and vitamins D and E. Ideally, you should provide these nutrients through natural ingredients such as fruits, vegetables, seeds, fish, shellfish, seaweed, and roots, because they have a higher absorption than synthetic multi-vitamins.

Question 23

What   toppings can I add to the meal?

Accepted Answer

Fruits: apple, banana, blackberries, raspberry, strawberries, orange, cucumber, tomato, bell pepper, pineapple, pomegranate. Vegetables: Broccoli, carrot, squash, cucumber, spinach, mushrooms, celery, kale, green beans, parsley, beets.  Seeds or nuts: sunflower, hemp, chia and pumpkin seeds, and almonds. Dairy: yogurt and kefir  Others: pre-cooked mussels and oysters, raw egg, turmeric, ginger.

Question 24

What is the maintenance percentage?

Accepted Answer

The percentage of maintenance serves as a guide to calculate the total amount of daily food. Factors such as age, metabolism and physical activity are important when calculating the maintenance level of each dog. Normally start with a percentage of 2.5 for adult dogs with average physical activity and metabolism. The higher the maintenance percentage, the higher the amount of daily food and vice versa. In the case of puppies between 12 weeks and their first year of age, the weight should be monitored every month or two months maximum and the portions adjusted according to the corresponding percentage of maintenance. If you are interested in knowing more about the maintenance percentage, visit this post for more information.

Question 25

Do you offer to do protein rotation?

Accepted Answer

We offer the option of protein rotation three months after successfully completing the transition process in adult dogs, and in the case of puppies, 3 months after maintaining a diet with constant ingredients. The protein rotation option is also recommended when allergy symptoms and lack of interest in food are present. It is important that it be gradual, 1 ingredient per rotation, and at intervals of three months. This in order to detect abnormal changes and monitor progress.  Optional proteins with an additional cost to the initial budget include: rabbit, goat, lamb, and duck.  In case you want to rotate any protein, you must communicate with a minimum of 2 days in advance of the delivery date, to make the adjustment in the profile and notify us of any change in the cost of the food.

Question 26

What if my pet shows no interest in food?

Accepted Answer

During the transition period it is quite normal for some pets to show no interest in food. The texture, the taste even the smell is new to them and some may not consider it as food. It is important to be persevering and patient with our pets during this phase and not offer other types of processed food, as this will only prolong this period. Some ways to persuade them to accept the food faster are:   Lightly cook the food and reduce the cooking time gradually until it is completely raw. Add complements with striking smells and flavors such as a little garlic, egg, sardines, kefir, or bone broth.  Do not show stress or disgust during their eating time, on the contrary, be excited and happy and you will see how that same enthusiasm will spread to your pet, making their eating time the most fun during the day.    If you are interested in knowing more tips for "Picky Eaters" visit this post.

Question 27

What is the state of detox?

Accepted Answer

During the transition period, the dog's body expels toxins and impurities accumulated by processed food and begins to adapt to consuming nutrients from a natural diet. This process is known as detoxification or “detox.” Depending on the quality of the food, age or immune system, the detox can last days, weeks, or even months. Some of the symptoms include vomiting, diarrhea, bad breath, and itchy skin. We recommend the pumpkin puree supplement as it is high in fiber and is great for helping your stools become firm. The transition is the most important and difficult period for our pets, it is important to be persistent and remember that it is normal and our responsibility to help them overcome this stage with a lot of love and patience. If you are interested in learning more about detox during a transition to a raw diet, visit this post.

Question 28

Is it normal for my pet to drink less water?

Accepted Answer

If you've switched to a raw diet, you've probably noticed that your dog is drinking less water than before. Do not worry. It is normal. Natural food contains up to 70% moisture, unlike croquettes, which only contain 10%. The moisture in the food is essential for the metabolic processes of any mammal. Unfortunately, "dry food" keeps our pets in a state of chronic low-grade dehydration, meaning they won't die of thirst, but they also don't provide enough water for their needs. Long-term consumption of processed food affects liver and kidney function, resulting in fluid retention, reflux, and urinary tract infections. Our doggies don't need a bowl full of water, the moisture in their food is what provides the necessary water for their body to function properly!

Question 29

Is it true that my pet will become more aggressive from blood in raw meat?

Accepted Answer

This is probably one of the most common myths about a raw diet and it's founded on nothing but fear. The idea that a balanced and complete diet will change the behavior of our dogs is false. A species-appropriate raw diet does not make them aggressive, however it has been shown that an unbalanced diet lacking the essential amino acid tryptophan can impair serotonin production in the brain and one of the symptoms of deficiency is aggressive behaviour. It is our responsibility to feed our doggies a balanced diet, as well as to educate them and prevent any incident due to their territorial instinct. If you are interested in learning more about how a natural diet influences your dog's behavior, visit this post.

CREA TU CUENTA Y REGISTRATE PARA ACUMULAR PUNTOS CON CADA COMPRA!

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